Thank you for shopping at coolishous.com. We understand that sometimes you may need to return a purchase, and we strive to make this process as simple as possible.
To start a return, contact our support team via our “Contact Us” page within 180 days of receiving your product. For a swift resolution, please include the following information:
- Name on the order
- Order number
- Detailed description of the problem
- Photos illustrating the issue
- Preference for a replacement or refund
Please be aware that we are not liable for customer errors, such as spelling or grammatical mistakes, issues with original images, or ordering errors. We recommend thoroughly reviewing your order before finalizing the purchase.
For a comprehensive overview of our return policy, please see the details provided below.
Return Policy
We accept returns for non-sale items within 180 days of receipt. Returned or exchanged items must be in their original condition—unwashed, unworn, with tags attached, and accompanied by a sales receipt. Please follow the guidelines below for specific criteria:
Returns Shipping:
– Offering free returns for damaged or defective products is a great customer service strategy. Let me know if you need help refining the policy or promoting it to your customers
– Return cost: 0.00$
Returns Procedure:
After contacting [email protected] and receiving an approved return address, please follow these steps:
- Prepare Your Return Package: Include a printout of your purchase confirmation email with all returned items.
- Ship the Package: Use your local post office or a courier service to send the package to our warehouse. Provide us with the tracking number from the courier or post office.
- Confirmation: Once we receive your items, you will get an email confirmation. We will also notify you via email regarding the approval or denial of your refund request.
If you have any questions or need further assistance, please contact us at any time.
Customer satisfaction is our top priority, and we are committed to taking care of you. Thank you for choosing coolishous. If you have any questions, please don’t hesitate to reach out to us through our “Contact Us” page.